Return/Exchange Policy
Made-to-Order Collection
- Free Returns and Exchanges for the US, Canada, Mexico, and most countries in Central and South America
- No Returns or Exchanges for European and Asian countries
Ready to Wear Collection
- Free Returns and Exchanges for the US, Canada, Mexico, and most countries in Central and South America
- No Returns or Exchanges for European and Asian countries
For detailed information, please visit the Return & Exchanges Policy
For further inquiries, please contact us at clientservices@lidiatalavera.com.
Customization Options
At Lidia Talavera, we believe your shoes should be as unique as you are. That’s why most of our Made-to-Order and Bridal Collection items are fully customizable.
Style Customization
- Size & Width: Choose your perfect fit and click the “Customize Product” button to begin personalizing.
Color Customization
With over 50 colors to choose from, the possibilities are endless:
- Single Color: Select this option if you want one consistent color throughout your shoe.
- Multi-Color: Want a mix of colors? Use the Color Section Picture in the product carousel to assign colors to specific parts of the shoe.
View Color Options:
Sole Options
- Oval-Toe Shoes (Sandals, Pumps, Boots):
- Single Sole
- Platform Sole: 30mm
Heel Customization
Pointed-Toe Shoes (Pumps, Boots):
- Thin Heel: 65mm (2.5in) | 85mm (3.3in) | 110mm (4.3in)
- Chunky Heel: 65mm (2.5in) | 85mm (3.3in)
Oval-Toe Shoes (Sandals, Pumps, Boots):
- Single Sole:
- Thin Heel: 65mm (2.5in) | 85mm (3.3in) | 110mm (4.3in)
- Chunky Heel: 65mm (2.5in) | 85mm (3.3in)
- Block Heel: 50mm (Note: Not available for boots)
Modifications to Existing Designs
Want to tweak an existing style? Whether it’s swapping the toe box from one design with the back of another, we’ve got you covered. Email us at Clientservices@lidiatalavera.com to discuss your vision.
New Designs
Dreaming of a completely unique design? We offer custom design services to bring your vision to life. Contact us at Clientservices@lidiatalavera.com to get started.
Material Options
Have a specific fabric you’d like to use? Email us at Clientservices@lidiatalavera.com to discuss if we can incorporate your material into your design.
Processing Time
- Modifications to Existing Designs:
Typically take 1–3 weeks plus shipping time. Some designs may take up to 8 weeks.
- New Designs:
Generally require 3–8 weeks plus shipping time.
Need expedited services? Contact us at Clientservices@lidiatalavera.com, and we’ll do our best to accommodate your timeline.
Let’s create something extraordinary together!
Size & Fit
At Lidia Talavera, we proudly craft heels for Men, Women, and Nonbinary individuals, offering styles in both standard men’s and women’s footwear sizing.
Understanding the Fit
- Men’s Sizes: Slightly wider than women’s sizes to accommodate different foot shapes.
- Women’s Sizes: Designed with a narrower fit compared to men’s sizes.
Size Availability
What Size Should You Order?
If you’re unsure about your size:
- Refer to our “How to Measure” guide for step-by-step instructions.
- Check the detailed Size Chart for accurate measurements.
In most cases, you can confidently order your standard size as our styles are true to size. If the fit isn’t perfect, don’t worry—we offer free exchanges to ensure you find your ideal pair.
